September 09, 2005
I hate Nextel (with Sprint!) and I think my 1700 daily readers should know
I lost my cellphone. Yesterday, after giving up hope that I would find it, I called Nextel, my phone company, to put a block on the phone so should someone find it they won't be calling Nairobi on my dime.
Thursday.
Operator: 'Thank you for calling Sprint with Nextel (apparently Sprint 'no service in Midtown Manhattan' recently bought Nextel 'why would you need your cell phone on the FDR Drive?' and so they answer the phone with both company names so as not to confuse people). How may I assist you today?'
Me: I lost my cell phone and I'd like to put up a block on it while leaving my voicemail on.
Operator: Sure, let me just check on that for you.
15 minutes later
Operator: Ok, just one more minute I'm checking on that for you.
10 minutes later
Operator: Ma'am? I'm sorry, we're unable to leave your voicemail on if you put a stop on the phone.
Me: But surely there must be some way....
Operator: No ma'am, sorry, there is no way to leave your voicemail on.
Me: Hold on. What about blocking outgoing calls but allowing incoming calls?
Operator: Huh. Great idea. I'll just check with my supervisor on that.
15 minutes later.
Operator: Yes, we can do that for you. I'm going to go ahead and get that all set up for you. Anything else we can do for you today?
Me: Nope, that's it, thanks.
Operator: Well, have a great day and thank you for calling Sprint with Nextel.
Friday
Dial my voicemail.
'I'm sorry but the Nextel subsriber you have dialed can not be reached at this time.'
MuthasonofakillNextel
Dial Nextel.
Operator: I'm sorry ma'am but there is no way to leave your voicemail on.
Me: But she said. And she checked with a supervisor and wasted an hour of my life. What's the great difficulty in turning off outgoing calls but leave incoming ones on?
Operator: Sorry, we'll have to merge with at least 3 other companies to allow something that fancy, please call back in 2009 when it's all one giant cell phone service provider that can do something as complicated as turn off outgoing calls. (Ok, maybe she didn't really say this).
Me: And, of course I'm still paying Nextel as if I have service this whole time, right?
Operator: Of course. Thanks for calling Sprint with Nextel, have a good day.
Posted by Karol at September 9, 2005 11:11 AM | TrackBackTechnorati Tags: Nextel Nextel+Sucks Sprint Sprint+Sucks Cell+Phones
I think that cell phone companies are spending all their resources on their cell coverage and not on adding features to their phone service.
Surprisingly, the most advanced phone features I have seen is the service offered by 3 Rivers Phone Co. It is a co-op that covers rural western Montana. They can easily do everything that I can think up.
Their coolest option is voice mail instantly converted to a MP3 and emailed to you.
Wow. And my cell phone service can't manage to simply block outgoing calls. Sheesh.
Posted by: Karol at September 9, 2005 12:10 PMAll cell phone companies suck.
I do not know what to do about this industry, but I'd like to begin assembling a massive wave of peaceful protestors armed with hot fudge sundaes who can tie up every cell executive in a single room with car chargers and strap iPods with incredibly loud hold music onto their ears and automatically deduct $0.35 per minute from their bank accounts for a period of several months, in which said protestors enjoy themselves with executive credit cards, free love, and lots of ice cream. Want to join up?
Posted by: candy girl at September 9, 2005 12:22 PMI almost linked to the Candy post, but she beat me to it. Hope the damn thing gets resolved.
Posted by: Petitedov at September 9, 2005 01:55 PMCan't they switch your service to a new phone? Getting some new cheap thing would solve the problem faster than trying to get them to... well... do their jobs.
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